Is my credit card safe?

When a credit card number is requested by our server, a encrypted transmission (SSL system with 128 bit key) is used to guarantee that the data will be illegible by unauthorised persons.
The digital encryption certificate is issued by Verisign, a third-party organization that certify the security system on the Internet.
To check the certificate and the transmission protocol used you can click on the link below.
Your credit card is never sent by email and the hotel can see it only by accessing a special page using the same security and encryption system.

May I send my credit card details by fax?

It is possible to send your credit card data by fax, but only before making any reservation.
If you have not logged in yet, you can do it by clicking on the below link and filling in the registration form. You will then find a function called "credit card info" which will allow you to print a fax form to be sent to us. There, you have to indicate your credit card data as well as a deadline of use: after that date we will not be authorized to use the credit card as a guarantee of the reservations.
Once your credit card will be registered (it usually takes at least one working day) you will be informed by e-mail that you will be enabled to book by typing in only the last 4 numbers of the card.

How do you protect my personal data?

During the reservation procedure, you are invited to choose a password to be inserted together with your e-mail address in order to access our system and be identified.
Your personal file includes only your personal data (family and first name, address, telephone), which are needed by hotels to keep your reservation and get in touch with you in case of necessity. No other personal information will be required.
Only you, or the one who knows your e-mail address and password, can enter your personal file and access your personal data.

Privacy information

What is the Italian Fiscal Code (Codice Fiscale)?

All the Italian people and foreign persons with a stable address in Italy own a code called Codice Fiscale. To obey the Italian law we must include this code in all the invoices for any reservation or acquire.
This code must be long 16 characters (mixed letters and numbers) or 11 numbers, in this case it is the same of the Tax Code (Partita Iva).

Are you going to use my e-mail address to send me spam or advertising?

Absolutely not, your e-mail address will be used only to send you messages about your reservations or by the hotel you have booked.
Your address can not be given to anyone apart from the hotel you have booked or the provider of the service you have required.
Your address will be kept in our files only to allow you to use our services without loggin in each time you access, but in any time (once your stay is concluded) you may write to us asking for the definitive revocation of your personal data.
If you wish to receive news about our discounts and special offers you may join our voluntary newsletter, for which you will never be automatically enrolled.

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